PGGM Investments


Working during a pandemic

The coronavirus crisis was unexpected and developed more quickly than anticipated. It is precisely in such a crisis that you would prefer for everyone to be at the office. But that was not possible. A limited number of people worked from our office in Zeist and only when strictly necessary. Other employees had to start working from home. Transactions that normally took place at the office now had to be able to be arranged remotely. Thanks to good cooperation between the teams at PGGM Investments and the IT people, we were able to ensure this happened quickly. Working from home has since become the norm.


PGGM Investments had drawn up a standard pandemic policy. This enabled the continuity of our business operations to be safeguarded. Despite this pandemic policy, we encountered plenty of unknown and unexpected factors, but the early preparation helped us manage the crisis.

Impact of COVID-19 on Operational Due Diligence team

The COVID-19 pandemic had a major impact on the work of the Operational Due Diligence (ODD) team. The external parties to be assessed could no longer be visited.

Working from home with the right digital resources

Rick Hagen, Product Owner & Team lead at IT Operations: ‘In the battle against the coronavirus, we decided to largely shut down the office in mid-March 2020.

Working after COVID-19

COVID-19 affects everyone. Our clients, their participants, our employees. Despite the fact that it is not yet behind us, we are already cautiously looking ahead. What will the world look like after the pandemic? And what will this mean for our organisation? There seems to be an end in sight, now that we have also started vaccinating in the Netherlands. This does not mean that PGGM will be going back to the way we were. Working from home has become an intrinsic part of PGGM Investments. We will therefore strive to reach an optimal mix of working from home and meeting each other at the office.

Correspondence address


P.O. Box 117
3700 AC Zeist


Visiting address

Noordweg Noord 150
3704 JG Zeist


The original PGGM Investments annual report 2020 and its financial and non-financial statements were drafted in Dutch. This website is an English translation of the original Dutch document. In case of any discrepancies between the English and the Dutch text, the latter will prevail.


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